ENABLING PUSH NOTIFICATIONS (TO BE NOTIFIED OF ANY EMAILS OR TEXT MESSAGES IN THE SCHOOLCOMMS APP)

If you wish to receive push notifications for your School Gateway App then you must ensure that push notifications are manually turned on for this app within your phone settings.

Please be aware that every device will have other settings that can affect push notifications e.g. battery optimisation which prevents some devices from receiving push notifications when the battery is below a certain percentage.  You may need to change the battery setting from optimised to unrestricted.

Also check that you are on the latest version of the School Gateway App by accessing your respective store; alternatively you can logout of the app, uninstall and then re-install. 

Please refer to the help guide for your specific device/or contact your provider if you are still not receiving the notifications and have followed the guidance below.

For Apple devices:

• On your phone go to Settings
• In here scroll down to the "Notifications Centre"
• Select School Gateway
• In here ensure that under the heading "Notification Centre" it is switched on
• Close the screen; you will now receive notifications when new app messages come through

For Android devices:

• On your phone go to Settings | Applications Manager
• Scroll down your list of apps until you find School Gateway and select it
• In here there will be a tick box that says "Show notifications" ensure this is selected
• Close the screen; you will now receive notifications when new app messages come through

If you are still having an issue receiving notifications we would recommend that you clear the data/cache saved on your device for the School Gateway App. 

The exact steps to follow will vary between devices but generally the process for Android devices is:

• Navigate to Settings > Apps
• Find School Gateway
• Tap "Storage and cache"
• Tap the "clear storage" and "clear cache" options

We would suggest that you ensure that notifications are still enabled.
 

For Samsung devices:

• Tap the Apps icon on your home screen.
• Tap Settings.
• Tap Apps or App Manager
• Scroll down and tap School Gateway.
• Tap Notifications.
• Confirm Block all is toggled OFF (Samsung / other devices, Toggle Allow Notifications ON)
• Restart your device.

For Huawei devices:

• On your phone go to Settings | Notification and Status Bar | Notifications Centre
• Scroll down your list of apps until you find School Gateway and select it
• Activate 'allow notifications' and also ' priority display'
• Restart your device
• You will now receive notifications when new app messages come through